If your cryptocurrency deposit has not arrived, please first verify the following:
🔍 Common reasons for deposit failure include:
Using the wrong network for the transfer (e.g., sending TRC20 assets to an ERC20 address)
Transferring to an unsupported currency or network address on the platform
Forgetting to include the Tag/Memo (required for XRP, EOS, ATOM, etc.)
Blockchain network congestion or pending confirmations
🚫 Please note: Blockchain transfers are irreversible. If you select the wrong network, asset type, or address, your funds may be permanently lost.
📌 If you have confirmed that all information is correct and the transaction has been successfully broadcast to the blockchain, please prepare the following information and contact customer support:
Your transaction hash (TxID)
The asset type, amount, and network used
A screenshot of the deposit page or transfer receipt
🤝 We will assist in verifying the on-chain status and do our best to help within the scope of support, but we cannot guarantee recovery of assets lost due to incorrect operations.