Whether you need to enter a Tag or Memo depends on the type of cryptocurrency you are depositing.
📌 Certain assets (such as XRP, EOS, XLM, ATOM, etc.) use a shared deposit address. The platform relies on the Tag or Memo to correctly identify your personal account.
If the Tag/Memo is missing or entered incorrectly, your deposit may not be recognized or may be delayed.
💡 If you forgot to enter the Tag/Memo when making a deposit, please contact our customer support team immediately and prepare the transaction hash (TxID), asset type, and amount. We will assist you in attempting a manual credit where possible.
🤝 To ensure the security of your funds, always fill in all required fields exactly as indicated on the deposit page to avoid unnecessary delays or losses.